How to fix the connection service error on Mac

Getting a “connection service issue” warning in VPN Super? This error happens occasionally with beta software, but it’s easy to fix with a quick restart or app reinstall.

What this error means

You’ll see a warning message about a “connection service issue” when VPN Super can’t establish a connection to the servers. This is typically a temporary glitch that happens in rare cases with the Mac beta version.

Step 1: Restart your Mac

1. Close VPN Super completely
2. Restart your Mac
3. Open VPN Super and try connecting

Most connection service errors are resolved after a simple restart.

Step 2: Reinstall the app

If restarting doesn’t solve the issue:

Remove VPN Super:

1. Open VPN Super on your Mac
2. In the menu bar at the top of your screen, click VPN - Super Unlimited Proxy
3. Select Uninstall VPN Super…, then follow the prompts

For more detail, see our guide to uninstalling VPN Super for Mac.

Install the latest version:

1. Download VPN Super for Mac
2. Find the installer in your Downloads folder and double-click it, then click Open to confirm
3. Follow the on-screen setup instructions
4. Sign in to your account
5. Try connecting again

Don’t worry—your account and subscription remain intact even when you reinstall the VPN Super app.

Still having trouble?

If the error persists after trying both steps above, submit a request to our Support Team and mention:

• That you tried restarting and reinstalling
• When the error first appeared
• Your Mac version

The VPN Super Support team can provide advanced troubleshooting steps specific to your setup.

Pro tip: Beta software sometimes has temporary glitches like this. Keep your app updated to get the latest bug fixes and improvements.