Not satisfied with your VPN service? We offer a 30-day money-back guarantee on all new subscriptions purchased on our website only. This guide explains the VPN Super guarantee and refund policy, with steps for how to request a refund and check your eligibility.
Please note: Subscriptions purchased from the Apple Store & Google Play Store are not covered by the 30-day money-back guarantee.
Our 30-day money-back guarantee
- Get a full refund of your subscription cost
- Tax refund included: All taxes paid are also refunded
- No questions asked. We honor our guarantee
- Original payment method: Money returned the same way you paid
- Applies to all subscription plans: 1-month, 6-month, and 12-month plans
- Only applies to purchases made on the website. If you purchase on iOS or Android, you are not eligible for our 30-day money-back guarantee
30-day window
- Starts from your sign-up date
- Ends exactly 30 days after your sign-up date
- Counts calendar days, not business days
- Strictly 30 days. No exceptions after that window
Who is eligible for refunds?
What our refund policy covers
To be eligible for a refund, you must:
- Be a first-time subscriber to VPN - Super Unlimited Proxy
- Request a refund within 30 days of your sign-up date
- Purchase a subscription on the website, not on the Apple App Store or Google Play Store
Our refund policy also covers these changes to your plan:
- Upgrading your plan during the 30-day window
- Downgrading your plan during the 30-day window
- Upgrading or downgrading multiple times within the first 30 days
What our refund policy does NOT cover
Refunds after 30-day window:
- Day 31 or later from the sign-up date — no exceptions
Renewed subscriptions:
- Automatic renewals after 30 days
- Manual renewals after 30 days
- Any subscription beyond the first billing cycle
How to request a refund
Submit a request with the following information:
- Your account email address
- Copy of your invoice
- Reason for refund request (optional but helpful)
- Original purchase date (if you remember it)
Step 2: Verification process
Our Support team will verify your subscription, check refund eligibility, confirm subscription details, and process your refund if eligible.
Step 3: Processing your refund
If approved, your VPN service stops immediately. We will initiate the refund process within 24 hours and send you an email confirmation.
Refund processing timeline
Processing time by payment method
Credit/Debit cards:
- Processing time: 3 to 7 business days
- Depends on your bank, some may take longer
- Refund amount may differ slightly due to currency exchange rates at the time
PayPal:
- Processing time: 1 to 3 business days
- Faster processing than credit cards
- Refund amount may differ slightly due to currency exchange rates at the time
App Store purchases:
- Apple App Store: 3 to 5 business days (processed by Apple)
- Google Play Store: 1 to 3 business days (processed by Google)
- Contact platform support if refund delays occur
What's included in your refund
Full refund amount:
- Subscription fee—get 100% of what you paid
- All applicable taxes fully refunded
Processing fees by your bank will not be refunded.
What happens after refund approval?
- Your VPN service stops immediately
- Your account status will show "Subscription Expired"
- You will not have VPN access during the refund processing period
Account status
- Although your VPN service gets terminated, your account remains active
- Your payment method will be removed—no future charges are possible
- Your subscription will expire, but you can buy a new one anytime
Email confirmations
You'll receive two confirmation emails:
- A refund request confirmation within 24 hours
- A refund completion notice, once your money is refunded
Why refunds may be denied
Outside of 30-day window
- Most common reason for denial
- No exceptions made regardless of circumstances
- Automatic system cutoff after 30 days
Subscription renewals
- Any renewal makes you ineligible
- This aligns with our clear policy communicated before renewal
Invalid requests
- Missing required information
- Unable to verify subscription
- Multiple refund attempts (potential fraud)
Preventing refund issues
Before you subscribe
- Understand the 30-day deadline—add it to your calendar
- Read our refund policy, available at checkout
Manage your subscription
- Turn off auto-renewal if you’re unsure about keeping the service
- Contact Support early if you have issues
- Don't wait until the last day, request your refund with time to spare
Communication preferences
- Monitor your inbox, we send you notifications before your subscription renews or expires
- Update your email preferences to ensure you receive important notifications
- Check your account status so you know when your 30-day window expires
Special circumstances
Technical issues
If you experience technical problems:
Billing errors
For billing mistakes or double charges:
We will always address billing errors regardless of the timeframe.
Family/Household accounts
- We will only process one refund per payment method or household
App Store refund process
Apple App Store Subscriptions
- Request a refund directly through Apple. Note that refunds are provided through Apple’s discretion, not ours.
- Alternatively, you can submit a request to our Support team
Apple’s processing time is typically 3 to 5 business days.
Apple’s refund policies can also vary based on the nature of the purchase or specific circumstances. Here are a few common reasons why a refund request may be denied:
- Significant Usage or Consumption
- If you have consumed or used a significant portion of a digital item (e.g., a movie or app), it may impact eligibility for a refund.
- Non-Refundable Purchases
- Some in-app purchases or subscriptions may be non-refundable or subject to different terms.
- Policy Exceptions
- Apple may have exceptions or special cases that influence their decision. For instance, promotional items or purchases outside of the standard refund policy might not be eligible.
Google Play Store Subscriptions
To request a refund, submit a request to our Support team.
Refunds will be processed within 7 to 30 business days.
Refund policy FAQs
Can I get a partial refund?
No, we only offer full refunds within the 30-day window. No prorated or partial refunds are available.
What if I forgot to cancel before auto-renewal?
Once your subscription renews, the 30-day guarantee no longer applies.
Can I get a refund if I change my mind after 30 days?
No, there are no exceptions made to the 30-day window. Be sure to carefully consider our service within the first 30 days.
Do you offer refunds for technical issues?
If you’re experiencing technical issues, we recommend contacting Support first—many can be resolved! Refunds are also available within 30 days, for any reason.
We'll honor our commitments. If our Support team provided incorrect refund information, we'll work to resolve the situation fairly.
Can I get a refund and then subscribe again?
Yes, you're welcome back anytime! You may purchase a new subscription after receiving a refund, but our refund policy only applies to your first subscription.
Need help with refunds?
Ready to request a refund or have questions about our policy? Submit a request to our Support team.
Be sure to include your:
- Account email address
- Copy of purchase invoice
- Original purchase date (if known)
- Reason for refund (optional)
Our team typically responds:
- Within 24 hours, for refund requests
- The same business day, for urgent matters
- Immediately, when it comes to processing eligible refunds
Our commitment to you
Fair and transparent
- Clear 30-day money-back guarantee, with no hidden conditions
- Full refund, including taxes and fees
- Prompt processing within stated timeframes
We do right by you
- No questions asked; we honor our guarantee
- Helpful Support when you need it; we're here for you
- Fair resolution; We want happy customers after all!
We'd rather solve problems than process refunds
- Get technical support for connection issues
- Get setup assistance for configuration problems
- Get account help for billing or access issues
Try VPN - Super Unlimited Proxy risk-free with our 30-day money-back guarantee. We're confident you'll love our secure, fast VPN service, but if not, getting your money back is simple and straightforward.
Our 30-day money-back guarantee gives you peace of mind to try our VPN service completely risk-free. We stand behind our service quality and want you to be completely satisfied.
