Account & Subscriptions

Something not working? Find step-by-step guides for connection errors, streaming issues, and more.

Billing, Cancellation & Refunds

June 3, 202630-day money-back guarantee & VPN Super refund policy (Web only)Not satisfied with your VPN service? We offer a 30-day money-back guarantee on all new subscriptions purchased on our website only.
August 4, 2026Why am I being charged tax on my VPN Super subscription?Learn why VPN Super charges tax (VAT, GST, or sales tax) in some locations, how rates are calculated, and how to read your invoice.
August 4, 2026What to do if your payment failsFix a failed VPN Super payment at checkout, renewal, or upgrade with step-by-step solutions for card and PayPal issues.
August 4, 2026Which currencies does VPN Super accept?See which currencies VPN Super supports, how local billing and exchange rates work, and what to do if your currency isn't listed.
August 4, 2026How to upgrade or downgrade your VPN Super planSwitch between VPN Super plans: upgrades apply immediately with prorated credit, downgrades take effect at your term's end.
August 4, 2026How to update your VPN Super payment methodUpdate your VPN Super card, PayPal, or App Store/Google Play payment method, depending on where you subscribed.
August 4, 2026How to change your VPN Super passwordNeed to update your account password? If you're signed in, you can change it in a few steps.
August 4, 2026How to delete your VPN Super accountThis guide walks you through deleting your VPN Super account. Deletion is permanent and can't be undone.
August 4, 2026Accepted payment methods for VPN SuperWhich payment methods VPN Super accepts and how to pay for or update your subscription.
August 4, 2026What to do if automatic renewal failsWhat happens when a VPN Super renewal payment fails, and how to fix it before your grace period ends.
May 28, 2026How to cancel your VPN Super subscriptionLearn how to cancel your VPN Super subscription on the website, iOS, or Android. Keep full Premium access until your billing cycle ends, step-by-step guide.

Activation & Trial

Pricing & Plans

Still need help?

If you can't find what you're looking for, we're here to help.

Submit a Request