How to fix the connection service error on Windows

Getting a warning message about a "connection service issue" while trying to connect to VPN Super on Windows? This happens when VPN Super can't establish a connection to the servers, but don’t worry—it’s usually a temporary glitch that can be fixed.

How to fix it

Step 1: Restart your computer

1. Close VPN Super completely.
2. Restart your computer.
3. Open VPN Super and try connecting again.

This resolves the issue most of the time.

Step 2: Reinstall the app

If restarting doesn't help, try reinstalling the app.

1. Go to Windows Settings → Apps
2. Find VPN Super in the list and select Uninstall.
3. Download VPN Super for Windows, then run the installer and follow the setup instructions.
4. Sign in to your account.
5. Try connecting again.

Don’t worry—your account and subscription stay the same when you reinstall.

Still need help? Submit a request to our Support team.

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